Command / Maintenance
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Maintenance & work orders

Every request, vendor, and repair in one queue. Atlas dispatches the routine — you handle the one emergency.

Atlas Triaging requests
Maintenance dispatcher · triages, assigns vendors, and tracks every SLA
last triage · 7:42 AM
Overnight I triaged 6 incoming requests, auto-assigned 4 routine work orders to the right vendors, and scheduled the annual boiler inspection for July 9. One request can't wait: Apt 3R reported a gas smell in the kitchen — I flagged it EMERGENCY, paused auto-dispatch, and held it for your call. Con Edison's emergency line is one tap away.
Maintenance autonomy is set to Act & notify (L3) — Atlas dispatches routine work orders and tells you; emergencies and spend over $500 need your approval. Change autonomy
Open work orders
11 of 14 active
8 auto-dispatched by Atlas
Avg resolution time
2.4 days
▲ down from 3.9d last quarter
Emergencies open
1 needs you
Apt 3R · suspected gas leak
Vendor on-time rate
94%
▲ 6 vendors · 30-day window

Work order queue

· 1240 Grand Concourse Sort: priority ↓
PriorityRequestVendorStatusAge / SLA
Emerg
Gas smell reported in kitchen · Apt 3R Auto-dispatch paused — Atlas escalated for your call. Con Edison emergency line ready.
!
Held for youAtlas escalated
Needs you
2h 10mrespond now
High
No heat — radiator cold in 2 rooms · Apt 5C Boiler reset, bleeding lines · tenant has portable heater
BX
Bronx Boiler & HeatAtlas assigned
In progress
1d 4hSLA 24h
High
Ceiling leak from unit above · Apt 4B Source isolated to 5B bathroom supply line · drywall to follow
RP
Reliable Plumbing NYCAtlas assigned
In progress
2d 1hSLA 48h
High
Front entry intercom buzzer dead · Lobby Diagnosed · replacement board on order, ETA Jul 1
MS
MetroSec Door & AccessAtlas assigned
Awaiting parts
3d 6hpart ETA Jul 1
Routine
Annual boiler inspection — DOB cycle · Basement Auto-scheduled by Atlas for Jul 9, 8:00 AM
BX
Bronx Boiler & HeatAtlas scheduled
Dispatched
scheduledJul 9
Routine
Kitchen faucet dripping · Apt 2A Cartridge replacement · tenant available afternoons
RP
Reliable Plumbing NYCAtlas assigned
Dispatched
18hSLA 5d
Routine
Hallway light out — 4th floor landing · Common LED fixture replacement · super can access
JE
Concourse ElectricAtlas assigned
New
6hSLA 5d
Routine
Bedroom window won't latch · Apt 6D Sash lock worn · low security risk noted
S
Building superAtlas assigned
New
11hSLA 7d
Routine
Garbage disposal jammed · Apt 1F Cleared and tested · tenant confirmed
RP
Reliable Plumbing NYCAtlas assigned
Done
closedJun 26
Routine
Mailbox lock replacement · Apt 3A New cylinder installed · 2 keys issued
MS
MetroSec Door & AccessAtlas assigned
Done
closedJun 24
Routine
Roof drain clearing — pre-storm · Roof All 3 drains cleared ahead of forecast rain
RP
Reliable Plumbing NYCAtlas assigned
Done
closedJun 21

Vendors

· avg response, 30 days
BX
Bronx Boiler & Heat
Heating · 2 open orders
1.8h
98% on-time
RP
Reliable Plumbing NYC
Plumbing · 3 open orders
3.1h
95% on-time
JE
Concourse Electric
Electrical · 1 open order
4.0h
92% on-time
MS
MetroSec Door & Access
Locks · intercom · 1 open
9.5h
88% on-time

This week

Full report →
Requests received9
Auto-dispatched by Atlas7
Escalated to you1
Closed this week6
Avg time to first response42 min
Spend awaiting approval$640
Prototype, not product. Work orders, vendors, units, and response times are realistic fake data for the founder's 56-unit building. This screen tests the wedge: Atlas triages every incoming request, auto-dispatches routine work to the right vendor and tells you, but escalates emergencies and any spend over $500 for your approval. Nothing is wired up — no vendor is actually contacted and no dispatch is real.