WO-1042 · No heat — Apt 3F
Emergency · gas-smell / no-heat call
Priority
Emergency
Heat + suspected gas odor
Time open
2h 10m
Reported 6:18 AM today
SLA status
On track
▲ 1h 50m before 4h target
Est. cost
$480 est.
Under $500 · pre-approved cap
Details
· what the tenant reportedTenant report
"No heat since last night and the radiator's stone cold. There's also a faint
gas smell near the kitchen stove this morning — I'm a little worried. Two young
kids in the apartment."
— L. Santos, Apt 3F · called 6:18 AM
Location
1240 Grand Concourse · Apt 3F (3rd floor, front) · kitchen + living-room radiator · riser 2
Access notes
Tenant home until 11 AM, then reachable by phone. Super (J. Ortega) has a master key and can let the vendor in. Tenant advised by Atlas: ventilate, avoid open flames/switches until vendor confirms.
Tenant reported no heat + faint gas odor via the resident line EVENT
Today · 6:18 AM
Atlas triaged the call as EMERGENCY — gas-odor keyword + no-heat in occupied unit with minors. Auto-dispatch paused. AI · L3EMERGENCY
Today · 6:18 AM · +6 sec
Atlas coached tenant by text: ventilate, no open flames or switches; sent Con Edison gas-emergency line. AI · L3
Today · 6:19 AM
Atlas escalated to D. Mendel for emergency approval — push + SMS. Recommended vendor: Bronx Boiler & Heating (on-call, 1.8h avg). AI · L3NEEDS YOU
Today · 6:20 AM
D. Mendel approved emergency dispatch & the under-$500 estimate. YOU · approved
Today · 6:31 AM
Atlas dispatched Bronx Boiler & Heating within SLA, shared access notes + super contact. AI · L3
Today · 6:32 AM
Vendor en route — M. Delgado confirmed, ETA 8:45 AM. Tenant notified. EVENT
Today · 7:58 AM
Evidence
· "before" photos from tenant & superCold radiator
living room
living room
Stove area
(odor source)
(odor source)
Boiler gauge
basement
basement
Vendor
· assigned & en routeBX
Bronx Boiler & Heating
Heating & gas · on-call emergency vendor
Atlas auto-dispatched within SLA after your emergency approval at 6:31 AM — dispatched 6:32 AM, comfortably inside the 4-hour on-site target.
Cost
· estimate & approvalEmergency call-out$180
Labor (est. 1.5h)$210
Parts (igniter / valve)$90
Estimate$480
Approved by D. Mendel · 6:31 AM. Emergencies and any spend over $500 require your sign-off — this estimate is under cap; final invoice will post to Accounting once work closes.
Prototype, not product. This is a realistic fake work order for the founder's 56-unit
building. It shows the wedge end-to-end: Atlas triaged an incoming call as an emergency,
coached the tenant, escalated to a human for approval, then auto-dispatched a vendor within SLA —
with every step timestamped and logged so the trail is fully auditable. Nothing is wired up; no
vendor is actually contacted and no dispatch is real.